GENERAL INFO & FAQs
- PAYMENT: Upon reserving your date and signing your contract, half of your balance is due to SAVE YOUR DATE, it is non-refundable. Full balance of your contract must be paid in full 31 days prior to your event. No refunds regardless of ANY REASON, we are saving the date for YOU, which means we are NOT taking any clients on that date. If you chose to cancel you are forfeiting your save the date deposit
- $550 SECURITY DEPOSIT: Must be paid 31 days prior to your event. The security deposit is refundable as long as the venue and its contents are clean, undamaged and all contract requirements are met. Could take up to two weeks before returning.
- EVENT INSURANCE: All clients are required to purchase event insurance. You can use whatever company you prefer. Proof of insurance must be sent to the Venue Director no later than 2 weeks before your event.
- RESCHEDULING FEE: Any event that is rescheduled within 5 days of the date specified in the contract will result in an additional $500.00 labor fee.
- TRASH: Clients are required to take all trash to the dumpster. If you do not remove it, a $300 trash removal fee will be charged. We recommend you have someone to oversee through the night, DO NOT drag trash bags over concrete - we have 4 trash cans with wheels available to use. Boxes need to be broken down before putting in the dumpster. All trash needs to be taken care of before exiting the venue on event day
- SILK ROSE PETALS, Glitter, Confetti - Are NOT allowed
- KIDS: Clients are more than welcome to have children attend their events. All children 12 years old and younger must be always accompanied by an adult. Please keep in mind that any damages to venue landscaping, rentals, structures, or anything else on the premises will be the financial responsibility of the client.
- PETS: We know that your pets are a part of your family. Our clients are welcome to include their pets in their big day. Please ensure all your pet’s *business* is cleaned up prior to exit time to ensure full return of deposit. Pets need to be kept on leashes whenever they are not participating in the ceremony or photos. Service animals are always welcome.
- WIFI: We do not have internet available. Please inform your vendors prior to your event so they can prepare accordingly.
- QUIET HOURS: County regulations require loud noise and music be turned off no later than 10pm each night.
- ICE: Clients will be responsible for providing all ice needed for their events. We do not have ice on-site.
- SMOKING/VAPING: Smoking is allowed in designated areas only. Vaping/Electronic cigarettes are NOT allowed under the pavilions. All smoking must be done in smoking areas. Clients are responsible for cigarette butts left anywhere on-site by their guests and will be charged $300 cleaning fee if any cigarette butts are found on-site following your event.
- CANDLES/SPARKLERS: Open flame candles and sparkler exits are allowed but policy can change at any given notice. Candles must have a protective barrier plate to ensure wax does not get on venue property and rentals. All sparkler sticks must be disposed of properly. If these guidelines are not followed the client will be charged a cleaning fee and the $550 security deposit will not be returned.
- SECURITY: It is not required that you hire a security officer at this time. We hold the right to change this policy at any time.
- GRASS: Vehicles, Golf Carts, Food Trucks, and ATVs are NOT allowed to drive on the venue grass or concrete. All must stay on the pavement or dirt roads. Please talk to venue staff if issues arise to get to a resolution.
Frequently Asked Questions
Q: What happens if it rains on the day of my scheduled event?
A: The ceremony or uncovered events would need to be moved under the covered areas. The client needs to have people or a coordinator to execute a “flip” from ceremony to reception. The venue staff would not be responsible unless hired to do so for an additional fee. If the client does not want to do so, the client is more than welcome to rent a tent at their own expense from a local tent rental company.
Q: Can I have my rehearsal dinner on-site?
A: YES! It is great to have the rehearsal dinner on-site. An additional $250 security deposit is required, and the client must ensure the venue space is cleaned, swept and all trash is removed before exiting that evening or the $250 security deposit will not be returned.
Q: What is your alcohol policy?
A: Clients are required to supply their own alcohol or make arrangements for a mobile bar service with a liquor license and safe serve certification. If you supply your own alcohol, you must also supply cups, bar napkins, straws, and ice. Glass bottles are not allowed. Additionally, you must hire Safe Serve Certified Bartenders for your event.
Q: How many bartenders do I need?
A: The types of alcohol served and the number of guests are factors in how many bartenders you should have on duty. We generally suggest you have 1 Bartender (0-50 guests), 2 Bartenders (50-150 guests), and 3 Bartenders (150-200 guests) if you are serving mixed drinks and beer/wine. Please ask us if you need help determining what would be best for your event.
Q: Do I have to hire a caterer, or can I have a friend/family member provide the food at my event?
A: We do not require you to hire a licensed caterer, whoever you have provides your food they must sign a liability waiver. Food must be fully cooked before arriving on-site. We do not have an oven, stove or microwave. We do have a service room with counter space and an industrial sink that can be used, however, it must be cleaned and in the same condition you found it before exit time. If they abuse the rules this will result not getting your $250 / $550 security deposit back
Q: Am I required to use specific vendors, or can I hire any vendor I want?
A: No, you are not required to hire specific vendors, however, we do have a list of vendors we have great working relationships with and we would be happy to share their information. You must sign contracts with all individual vendors and all vendors must sign Chande Pines’ liability waivers and submit to the Venue Director 2 weeks prior to your event. We can do this electronically - please provide name, email and number of each vendor
Q: Can I rent a golf cart from the venue?
A: No, the golf cart cannot be rented by couples/clients to drive themselves. You may hire the Chande Design and Rentals staff to drive you around at an additional service fee.
Q: Can we create our own Floor layout:
A. Client can create any vision with the furniture that comes with the Chande Package - Tables and Chairs are NOT to be dragged, requires two people to pick up tables. You should NOT stand in chairs or on tables. Chande’s team can be hired to do this. Chairs are NOT to be removed from the venue. Anything moved should be put back under the venue before exiting for the night. Reminder you may want to have someone make sure the pews are cleaned on wedding day - we are outdoors, and things happen in nature that we can't control
Updated: 24 Sept 2021
A: The ceremony or uncovered events would need to be moved under the covered areas. The client needs to have people or a coordinator to execute a “flip” from ceremony to reception. The venue staff would not be responsible unless hired to do so for an additional fee. If the client does not want to do so, the client is more than welcome to rent a tent at their own expense from a local tent rental company.
Q: Can I have my rehearsal dinner on-site?
A: YES! It is great to have the rehearsal dinner on-site. An additional $250 security deposit is required, and the client must ensure the venue space is cleaned, swept and all trash is removed before exiting that evening or the $250 security deposit will not be returned.
Q: What is your alcohol policy?
A: Clients are required to supply their own alcohol or make arrangements for a mobile bar service with a liquor license and safe serve certification. If you supply your own alcohol, you must also supply cups, bar napkins, straws, and ice. Glass bottles are not allowed. Additionally, you must hire Safe Serve Certified Bartenders for your event.
Q: How many bartenders do I need?
A: The types of alcohol served and the number of guests are factors in how many bartenders you should have on duty. We generally suggest you have 1 Bartender (0-50 guests), 2 Bartenders (50-150 guests), and 3 Bartenders (150-200 guests) if you are serving mixed drinks and beer/wine. Please ask us if you need help determining what would be best for your event.
Q: Do I have to hire a caterer, or can I have a friend/family member provide the food at my event?
A: We do not require you to hire a licensed caterer, whoever you have provides your food they must sign a liability waiver. Food must be fully cooked before arriving on-site. We do not have an oven, stove or microwave. We do have a service room with counter space and an industrial sink that can be used, however, it must be cleaned and in the same condition you found it before exit time. If they abuse the rules this will result not getting your $250 / $550 security deposit back
Q: Am I required to use specific vendors, or can I hire any vendor I want?
A: No, you are not required to hire specific vendors, however, we do have a list of vendors we have great working relationships with and we would be happy to share their information. You must sign contracts with all individual vendors and all vendors must sign Chande Pines’ liability waivers and submit to the Venue Director 2 weeks prior to your event. We can do this electronically - please provide name, email and number of each vendor
Q: Can I rent a golf cart from the venue?
A: No, the golf cart cannot be rented by couples/clients to drive themselves. You may hire the Chande Design and Rentals staff to drive you around at an additional service fee.
Q: Can we create our own Floor layout:
A. Client can create any vision with the furniture that comes with the Chande Package - Tables and Chairs are NOT to be dragged, requires two people to pick up tables. You should NOT stand in chairs or on tables. Chande’s team can be hired to do this. Chairs are NOT to be removed from the venue. Anything moved should be put back under the venue before exiting for the night. Reminder you may want to have someone make sure the pews are cleaned on wedding day - we are outdoors, and things happen in nature that we can't control
Updated: 24 Sept 2021
Forms & Additional Information
| chande_client_responsibilities_sept_24_2021.pdf |
| Liability Waiver- Vendors & Clients |
| chande_q_and_a_sept_24_21.pdf |